Reliant Octel 300 Specifications download pdf (Page 20)

IP Office Product Description

IP Office 4.2

Page 20

Issue 18.b.- (08 July 2008)

Applications Platform Features

IP Office provides big business benefits and enhanced productivity for small and mid-size businesses with a

full complement of sophisticated applications. IP Office provides free-of-charge applications, including Phone

Manager Lite and CTI interfaces. These free-of-charge applications can be upgraded to provide enhanced

functionality through the purchase of license keys.

· Operator SoftConsole

A graphical User Interface (GUI) for attendants on their PC desktop for call handling. Works with a

telephone and is an easy way to learn and use sophisticated tools in a comfortable environment.

· Phone Manager

A powerful desktop application for the IP Office, available in Lite, Pro, and PC Softphone versions to

allow you to control and manage phone calls from your Windows desktop.

· Open CTI interfaces

IP Office has a built in TAPI server that integrates easily with popular contact management applications

such as Outlook, ACT!, GoldMine and Maximizer. Sophisticated custom applications can be rapidly

developed and deployed with our full software development kit.

· Voicemail

Callers can always be answered with a personal voicemail greeting before a message is taken and

message notification set. Messages can be shared (forwarded) with colleagues and retrieved by any

phone capable of tone dialing. When used with Phone Manager Pro, the PC can be used to control

message playback.

· Integrated Voicemail to Email Presentation

Voice messages can be copied into email messages and delivered into the email system. IP Office uses

SMTP or MAPI to deliver a copy of the voice message.

· Unified Messaging

The Unified Messaging Service within VoiceMail Pro provides a higher level of integration to synchronize

both voicemail and email inboxes.

· VoiceMail Pro Web Access

Together with UMS comes the ability to access voice mails via an internet browser. Into the browser

voice mails can be managed: listen to them via the PC speaker or the desk phone, forward, delete,

mark as read / unread are some of the possibilities the Voice Mail Web Access provides.

· Auto-Attendant

Simplify service for administrators with this easy-to-use feature with the ability to construct customized

automated services allowing callers to efficiently navigate the system, and reach the right person,

without the assistance of an operator. Available with VoiceMail Pro and with Embedded Voicemail for

IP500, IP406 V2 and Small Office Edition.

· Interactive Voice Response (IVR) and Text to Speech

Create automated customized systems allowing callers to interact with business information, for

example, reading email, account enquiry systems, automated ordering systems, ticket purchasing

systems, PIN number checking, remote time sheet management, etc. Enhance theses systems by using

Text To Speech to read information back to callers.

· Queue Manager and Campaign Manager

Powerful voice and IVR applications for the Contact Center that facilitate agent and traffic management

for better productivity and customer service.

· Compact Business Center

Report on overall system performance and basic call center functionality for up to three workgroups with

quality of service reports, selected group reports, simple installation, and more.

· Compact Contact Center

This is the IP Office Contact Center option, with a full customer management toolset including real time

agent, system, group management, standard and custom reporting. It provides real time tracking and

analysis, options for agent connection, and remote agent support and wallboards for installations of up

to 75 agents.

1 2 ... 15 16 17 18 19 20 21 22 23 24 25 ... 335 336

Reliant Octel 300 Specifications Page 20

Comments to this Manuals