Reliant Octel 300 Specifications download pdf (Page 256)

IP Office Product Description

IP Office 4.2

Page 256

Issue 18.b.- (08 July 2008)

Crystal Reports Training

Training is available from a number of providers; the following is a sample list.

1. Learning Tree International - www.learningtree.com

2. World-Wide Source for Crystal Training - www.crystal-reports.com

3. Stafford Technology - www.crystaltraining.com

Microsoft CRM™ Reporting Integration New for CCC Version 5

Microsoft CRM™ was introduced in January 2003 and has quickly become the premier CRM application for the

Small and Medium Enterprise (SME). Avaya and Microsoft are working together to provide a complete CRM,

Communications, and Networking solution for any size of business.

In Compact Contact Center Version 5, in conjunction with the introduction of the IP Office Customer

Management solution, Avaya has taken this integration one step further by integrating several Microsoft CRM

reports with CCC. Supervisors who operate both systems can now drive any of the 73 CCC reports from the

MS-CRM interface, and there are 7 combined reports that utilize both systems data to present a 360° view of

the contact center. The 7 MS-CRM reports are listed below:

· Microsoft CRM Sales Reports

· Opportunity Activity and Notes

· Contact Activity and Notes

· Account Activity and Notes

· Contact Center Summary by State/Province

· Contact Center Summary by Zip Code/Postal Code

· Microsoft CRM Service Reports

· Account Activity and Notes

· Account Service Report

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Reliant Octel 300 Specifications Page 256