Reliant Octel 300 Specifications download pdf (Page 100)

IP Office Product Description

IP Office 4.2

Page 100

Issue 18.b.- (08 July 2008)

Basic Call Handling

Tones

IP Office generates the correct user tones for the geography. These tones are generated for all IP Office

extension types, analog, digital and IP.

Supported tones are:

· Dial, both primary and secondary depending on geography

· Busy

· Unobtainable

· Re-order

· Conferencing tone depending on geography

Caller ID

Feature

· Display of the caller’s number on incoming calls, where supplied by the service provider.

· Sending of calling number on outgoing external calls.

Benefit

· Confirmation and recognition of who is calling.

· Storage of Caller ID numbers for return calls.

· Directory name matching to Caller ID numbers.

· Screen-Popping customer records in compatible applications.

Description

Where supplied by the service provider, the IP Office can receive and use the callers Caller ID. The Caller ID is

passed through to the answering phone or application and is included in any call log or history supported by

the phone or application. If the Caller ID matches a number in the IP Office's Directory, the matching directory

name is shown instead of the number.

Where IP Office Phone Manager, or the TAPI service is used to link to database software on the users PC, it is

possible to have an automatic query performed on the supplied Caller ID and have the caller’s record in front

of the user before the call is answered.

For outgoing calls the IP Office can insert a system wide Caller ID or set a flag to have Caller ID withheld. For

users with a direct dial number routed to their extension, that direct dial number is also used as their Caller ID

for outgoing calls. Alternatively short codes can be used to specify the Caller ID that should be sent with

outgoing calls.

Note that the sending and receiving of Caller ID is subject to the service provider supporting that service. The

service provider may also restrict which numbers can be used for outgoing Caller ID.

Hold

A call may be placed on hold with optional Hold music. A held call cannot be forgotten as it is presented back

to the extension after a timeout set by the system's administrator.

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Reliant Octel 300 Specifications Page 100