Reliant Octel 300 Instruction Manual download pdf (Page 71)

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Issue 5.00

InMail System Guide 2 - 63

Automated Attendant

Description

The Automated Attendant answers outside calls on each trunk, according to the time

of day and day of the week. The Answer Table is an integral part of the Automated

Attendant. The Automated Attendant can automatically answer the phone system

incoming calls, play an Instruction Menu message, and provide dialing options to

callers. There are three major Automated Attendant components:

 Answer Tables

The Answer Table determines how the Automated Attendant answers outside

calls on each trunk, according to the time of the day and day of the week. The

Answer Table divides the time of day and day of the week into individual

schedules, which in turn assign a Call Routing Mailbox to each call. When a

specific schedule is not in effect, the Answer Table uses its Default Mailbox to

determine routing.

. By default, all trunks use Answer Table 1. Answer Table 1 has a single schedule that runs

Monday through Friday from 8:30AM to 5:00PM.

 Routing Mailbox

A Call Routing Mailbox is a mailbox associated with an individual Answer Table

schedule or the Default Mailbox. It specifies which dialing options (Dial Action

Table) are available to callers. It also provides the Instruction Menu to callers

which typically greets the callers and describes the dialing options.

. By default, Answer Table 1 has a single schedule that runs Monday through Friday from

8:30AM to 5:00PM. This schedule and the Default Mailbox both use Call Routing

Mailbox 1.

 Dial Action Table

After the Automated Attendant answers, the Dial Action Table provides the

dialing options to callers. Each digit a caller can dial is assigned a specific action

(function) in the Dial Action Table. The dial action used depends on the setting in

the active Call Routing Mailbox, which in turn depends on the Answer Table

setup.

. By default, Call Routing Mailbox 1 uses Dial Action Table 1.

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Reliant Octel 300 Instruction Manual Page 71

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